Privacy Policy

1. Introduction

This Privacy Policy describes how Dimio, hereinafter referred to as the "Administrator", collects, uses, and protects your personal data when you visit and use our website https://dimio.bg.

We take the protection of your personal data seriously and strictly adhere to the provisions of the General Data Protection Regulation (GDPR).

Administrator Details:

Name: Dimitar Zhechev
Address: Dobrich, Bulgaria
Email: dzhechev8804@gmail.com
Phone: 0896574464

2. What data do we collect?

We collect personal data that you voluntarily provide to us when you:

Submit an inquiry through our contact form: Name, email address, phone number, and any other information you share in your message related to your service inquiry.
Communicate with us via email or phone: Any information you provide to us during the communication.

Additionally, our web server may automatically collect technical information such as your IP address, browser type, and operating system, but this information is used only for the purposes of site security and maintenance.

3. For what purposes and on what basis do we use your data?

We use your personal data solely for the following purposes:

To respond to your inquiries and to provide you with an offer for our services (on the basis of legitimate interest and pre-contractual relations).
To fulfill our contractual obligations to you if you become our client (on the basis of contract performance).
To comply with legal obligations, for example, for accounting purposes.
To protect the security of our website and services (on the basis of legitimate interest).

We do not use your data for marketing purposes without your explicit consent.

4. Who do we share your data with?

We do not sell, rent, or share your personal data with third parties, except in the following cases:

With service providers who assist us in our activities (e.g., hosting company, accountant), who are obliged to maintain confidentiality and comply with GDPR requirements.
When we are required by law to provide information to government authorities.

5. For how long do we store your data?

We store your personal data for the following periods:

Data from inquiries: up to 1 year after the end of communication, in case no contractual relationship is established.
Data from concluded contracts: for the period required by the tax and accounting legislation in Bulgaria (usually 5-10 years).

6. What are your rights?

Under GDPR, you have the following rights:

Right of access: To request a copy of the personal data we store about you.
Right to rectification: To request that we correct inaccurate or incomplete data.
Right to erasure ("right to be forgotten"): To request that we delete your data when it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing: To request that we restrict the processing of your data under certain circumstances.
Right to object: To object to the processing of your data on the basis of legitimate interest.
Right to data portability: To receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the contact details provided above.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, misuse, or disclosure. Our website uses an SSL certificate to encrypt the connection.

8. Changes to the Policy

We may periodically update this Privacy Policy. All changes will be published on this page and will take effect from the date of publication.